Get in Touch With Us
Got a question about one of the sites we cover, spotted something that needs updating, or want to flag a concern? This page explains how to reach Online Poker and what you can expect once you do.
Ways to Reach Our Team
Email is the best way to get in touch. Write to us at [email protected] and a real person on our editorial team will read your message and reply — we don't rely on automated responses for anything beyond an initial acknowledgment. Tell us upfront what your message is about (a review query, a correction, a partnership enquiry, and so on) so we can route it to the right person and get back to you faster.
We aim to respond within a couple of working days. During busier periods it can take a little longer, and we appreciate your patience while we work through the queue.
What We Can Help With
- Questions about our reviews and rankings — If you want more detail on how we assessed any site listed on Online Poker, including welcome bonus terms, rake structure, traffic, or payment methods, ask us directly.
- Corrections and updates — Poker sites change their bonuses, deposit methods, and licensing details often. If you notice something on our site that looks out of date — an offer that's expired, a payment method that's no longer supported, a licensing detail that's changed — let us know so we can check it.
- Content suggestions — If there's a topic, format, or comparison you'd like to see us cover in more depth (say, rakeback structures, fast-fold traffic, or state-by-state availability), we're happy to hear it.
- Partnership and business enquiries — If you represent a poker operator, affiliate network, or media outlet and want to discuss working with us, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If you're worried about your own play, or someone else's, please say so in your message. We'll point you to appropriate resources, and you can also reach the National Problem Gambling Helpline at 1-800-GAMBLER at any time. Several states also run their own self-exclusion and support programs; we respect those programs fully and will never suggest a way around them.
A Note on How We Cover This Industry
Online Poker compares real money poker sites on factors like traffic, game variety, rake, bonus terms, and payment options. Some of the operators we cover may pay us a commission if a reader signs up through our site, but that relationship never decides where a brand ranks — our ratings are based on our own research and criteria. If you think we've gotten something wrong or missed a material term on a bonus offer, we want to know, because accuracy matters more to us than any single listing.
This isn't a channel for account-specific issues with an operator — for deposit, withdrawal, or account problems, you'll need to contact that poker site's own support team directly. We can, however, help if you're trying to work out which regulated option fits your state or situation; if you're looking at options outside the standard US-regulated market, our page on trusted non-GamStop casinos in the UK covers a related but separate topic worth checking if that applies to you.
Before You Write In
A few details help us help you faster:
- Name the specific site or page your message relates to.
- Include a link or screenshot if you're flagging outdated information.
- Let us know if your enquiry is time-sensitive, though please note we can't guarantee same-day replies.
All of our content is intended for adults of legal gambling age — 21 in most regulated states, with a small number setting the threshold at 18. Nothing on Online Poker is aimed at, or appropriate for, anyone under that age, and we don't offer any way to bypass age or identity verification requirements set by licensed operators.
We Read Every Message
Whether it's a quick correction, a detailed question about rake structures, or feedback on how we've ranked a site, we take the time to read and respond properly. Thank you for taking a moment to reach out — we look forward to hearing from you.